9a999's Privacy Policy

Introduction and Scope

9a999 is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how 9a999 handles your personal information through its website, mobile application, and related services ("Platform").

This policy applies to all users, registered members, and visitors of the platform. 9a999's services are only for individuals aged 21 or above — we do not knowingly collect information from anyone under 21. If we become aware that information from a minor has reached us, it will be deleted promptly.

If any part of this policy is unclear or you have questions, please contact our support team.

What Information We Collect

9a999 collects various types of information to provide its services. This information comes mainly in two ways — information you provide directly and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• Username and password
• Documents required for identity verification (relevant details from your National ID or passport)
• Mobile banking account details (bKash, Nagad, or Rocket — for processing transactions)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and version
• Time and duration of access to the platform
• Pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gambling history and transaction records

2.3 Information Received from Third Parties

For identity verification and fraud prevention, 9a999 may sometimes collect information from trusted third-party organizations. This information is used only to ensure security and maintain the integrity of the platform.

Purpose of Using Your Information

9a999 uses your information only for specific and legitimate purposes. Each purpose is described in detail below:

3.1 Account Management

Your information is used to create, verify, and maintain your account. This includes login security, password recovery, and OTP verification.

3.2 Transaction Processing

Your payment information is used to complete transactions correctly through bKash, Nagad, or Rocket during deposits and withdrawals. Records of every transaction are kept to ensure financial security.

3.3 Security and Fraud Prevention

Your information may be analysed to maintain platform security and to detect unauthorised access, fraud, or suspicious activity.

3.4 Service Improvement

Information is used to analyse user experience and improve the performance and usability of the platform.

3.5 Meeting Legal Obligations

Your information may be retained to comply with applicable laws and to respond to legitimate requests from relevant authorities.

Disclosure and Sharing of Information

9a999 never sells your personal information to third parties or transfers it elsewhere for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Service Provider Partners: Contracted organisations responsible for payment processing, identity verification, and technical infrastructure — who are bound by strict confidentiality obligations.
• Legal Obligations: Disclosure of information in compliance with a court order or a legitimate request from a government authority.
• Fraud Prevention: Sharing information with relevant authorities when required for investigations into money laundering or fraudulent activity.
• Business Restructuring: In the event of a company merger or acquisition — in which case users will be informed in advance.

Outside of the exceptions above, your information is not sent to any third party without your consent.

Cookies and Tracking Technologies

9a999 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help make your next visit easier and more personalised.

5.1 Essential Cookies

These are necessary for the platform to function correctly — maintaining login sessions, storing security tokens, and remembering language preferences.

5.2 Analytics Cookies

These cookies are used to understand how many users visit which pages and for how long, so we can improve our services.

5.3 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling certain essential cookies may limit some functionality of the platform.

Data Security Measures

9a999 applies multiple layers of security to protect your information. We follow the highest industry-standard practices.

• SSL Encryption: All your communications on the platform are encrypted using SSL technology.
• Data Storage Protection: Stored information is kept on encrypted servers with measures in place to prevent unauthorised access.
• Access Controls: Only authorised staff can access specific information, and a log is kept of every access.
• Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities on the platform.
• Two-Factor Verification: OTP-based second-level verification applies to certain operations.

However, no method on the internet is 100% secure. While we strive for the highest level of protection, we cannot guarantee complete security. If you notice any suspicious activity on your account, inform our support team immediately.

Data Retention Period

9a999 retains your information only for as long as necessary or legally required. Even after an account is closed, information may be kept for the following reasons:

• Maintaining records of financial transactions (for a specified number of years as required by law)
• Until an ongoing dispute or investigation is resolved
• Blacklisting records for fraud prevention
• For the period applicable to meeting legal obligations

Once the retention period ends, information is securely deleted or anonymised.

User Rights

As a member of 9a999, you have certain rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of your stored information.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. We will verify and fix it as quickly as possible.

8.3 Right to Deletion

Where there is no legal obligation to retain it, your information will be deleted upon your request. However, this may not be fully possible for active accounts.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. We will consider your objection and inform you of the decision.

Responsible Use and Safety

9a999 believes that online entertainment should be enjoyed responsibly. In line with our Responsible Gaming Guidelines, we may analyse user behaviour patterns to identify potentially problematic gambling habits.

Information collected for this purpose is used only for the user's wellbeing — such as reaching out to at-risk users or imposing account restrictions where necessary. This information is never used for marketing or advertising.

For the security of your own account, never share your password with anyone and log out at the end of every session.

Protection of Children and Minors

9a999 strictly follows a policy of preventing minors from gambling. Our platform is only for individuals aged 21 or above.

We do not knowingly collect, store, or process personal information from anyone under 21. Age is verified at the time of registration. If we learn that a minor has opened an account, that account and all related information will be deleted immediately.

Policy Changes and Updates

9a999 reserves the right to review and update this privacy policy from time to time. Any changes will be published on this page with a new date. For significant changes, registered users will be notified via their mobile number or email.

Continuing to use the platform after an update means you are considered to have agreed to the new policy. If you have questions about changes, you can look for answers on our FAQ page or contact our support team directly.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 9a999 support team provides round-the-clock assistance in both Bengali and English.

We generally respond to complaints as quickly as possible. Upon receiving a privacy-related complaint, we will review it and inform you of the outcome.